Help

Shipping
At this time we only ship to the United States and Canada.  We ship via DHL, FedEx, UPS, and/or USPS at our discretion.  Shipping rates are based on your subtotal amount as follows:

Shipping to United States

      • $0.00 - $34.99 = $3.99
      • $35.00 - $69.99 = $9.99
      • $70.00 + = FREE

Shipping to Canada (customs and taxes not included*)

      • $0.00 - $24.99 = $19.99
      • $25.00 - $49.99 = $24.99
      • $50.00 - $74.99 = $29.99
      • $75.00 - $99.99 = $39.99
      • $100.00 - $124.99 = $49.99
      • $125.00 - $149.99 = $59.99
      • $150.00 - $174.99 = $69.99
      • $175.00 - $199.99 = $79.99
      • $200.00 + = $99.99
        *Note:  Customer is responsible for all customs duties and taxes on Canadian shipments.

    Returns
    Our return policy only applies to products purchased directly through the Icon Heroes website at www.iconheroes.com.  For products purchased elsewhere, please contact that seller or retailer for their return policy.  Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Our refund policy only applies to products purchased directly through the Icon Heroes website at www.iconheroes.com.  We are unable to issue refunds for products purchased elsewhere.  For products purchased elsewhere, please contact that seller or retailer for their refund policy.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@iconheroes.com.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@iconheroes.com for a Return Merchandise Authorization (RMA) Number. After we reply back with your RMA Number, please send your item to: 4255 Campus A-100 #4926, Irvine, California US 92616.

    * To return your product, send us an email at sales@iconheroes.com for a Return Merchandise Authorization (RMA) Number. After we reply back with your RMA Number, please send your item to: 4255 Campus A-100 #4926, Irvine, California US 92616.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.